Training and Review

The Docent Council of the SBMA believes that peer evaluation greatly enhances both the docent and museum visitor experience.  This session will present the philosophy and process of our long-standing peer evaluation program.  Evaluation forms will be discussed and sample evaluation forms will be distributed to participants.

Institution: Santa Barbara Museum of Art
Presenter: Kathryn Padgett, PhD,Co-Presenter: Paul Guido

In this session you will learn how the North Carolina Museum of History developed their online docent training program; its pros and cons; technology needed; costs involved; as well as see examples of online teacher workshops.  You will take away ideas of how this could work in your museum.

Institution: NC Museum of History
Presenter: Debra Nichols, Co-Presenter: Susan Horton

The presentation will discuss the many roles that a group of experienced docent educators played in the training of the newest class of Provisional Docents at the Denver Art Museum.  The roles played by these mentors were key to these new docents being ready to tour both children and adults.

Institution: Denver Art Museum
Presenter: Ann Brennan Thomas, Co-Presenters: Benita Goltermann and Frieda Levine

Learn about how the Peabody Essex changed from a one-size-fits-all docent training program to a structure where docents train in teams structured around the needs of specific audiences. Hear about the process, pros and cons, the training program, and its progress.

Institution: Peabody Essex Museum
Presenter: Ellen Soares, Docent Program Manager, Co-Presenter: Keith Quenzel

DuSable has developed an engaging and deeply informative docent training process.  Our training course, evaluation process, and quarterly meetings ensure docents are well prepared to lead captivating tours.  Our breakout session uses games, kinesthetic exercises, photos, and videos to provide the information needed to conduct impactful docent training programs.

Institution: DuSable Museum of African American History
Presenter: Nevada Montgomery